Our aim is to offer the best price and service in the industry. If you find the same or lower-priced product on a competitor's website or physical store, we'll do all we can to match and beat it. This applies to items that are:

• Equal to or less than our products marked priced (including GST and delivery costs).
• In-stock and can be immediately delivered (including normal handling times).
• Does not include items that are on sale, part of a liquidation, trade quotes, or commercial quantities. To apply for this guarantee, simply let us know before you submit an order. You can tell us over the phone, chat to us on our website or send us an email.

Once you submit an order, our team will be notified and work quickly to get it ready for you. Delivery time is approximately 3 - 10 business days if you live in a metro area and up to 14 business days for country and rural areas. This is a general guide only and applies to most products. However; some suppliers will experience delays during the year, resulting in longer delivery times. We update product delivery times in the 'Delivery & Returns' section of each product page.

In almost all cases we deliver to any location within Australia. In the very rare instance where we cannot make a delivery, we will call you to organise alternatives.

We do our best to ensure that our items arrive in pristine condition. We go to great lengths to wrap and pad our products to ensure safe delivery. In the unfortunate case where you item is damaged, we can assist you in several ways:

• Claim the delivery insurance using the online portal.

Note that this applies to items that have arrived within 1 day to your address. If the claim period has been exceeded, the claim will be rejected.

The customer comes first at Sydney Home Centre. We offer a 100% satisfaction guarantee with our service. We want you to succeed in your renovation project and experience a smooth transition from project inception to completion. Our services include:

• If you're not sure what product you are looking for, contact us and we'll guide you to choosing the right one.

• Professional advice on your renovations project or any other questions you may have.

• Our guarantee that all our products have been hand-selected and quality assured. We don't sell any products that we wouldn't use ourselves.

• We offer our best price guarantee and no-hassle returns on all our products. If you are unhappy with our service, please let us know and we'll do all we can to rectify your issue.

It's pretty frustrating to not find the product you are after. It could be a different colour of a stocked item, a different brand or a smaller or larger size. We do our best to list a wide variety of products to appeal to just about anyone. If you can't find a product, please give us a call on 02 9707 1466 and we'll do our best to find it through one of our suppliers.

Before purchasing an item, we automatically generate shipping costs for that item to your specified postcode. This is displayed in the cart. Delivery cost is higher if you are outside a metropolitan area and/or your order exceeds average weights and size.

Yes of course! All the products we sell are provided with the supplier warranty. This can vary depending on the brand. We've included links to the applicable warranty booklets for every product we have listed under the 'Warranty & Downloads' section in the product description.