We are happy to exchange, provide store credit or refund items in new, unused and original condition within 30 days from the date of your order upon a successful return request.

There are different conditions to fulfil for a successful return request that are dependent on the type of product:

Stock-Line Items

Stock line items are items that are stocked at our warehouse.

  • Returned items and packaging must be undamaged and in original working order.
  • Stock line items are identified in the 'Delivery & Returns' section of a product description page.

For items with free shipping, the calculated cost of the shipping will be excluded from the credited amount. Otherwise; return shipping must be covered by the buyer.

The following additional rules apply to tile products that are stock line items:

  • There must be at least 100 sqm of stock available from the supplier of the same shade of tile.

Order Only Items

Order only items are items that are not stocked at our warehouse and typically located at a supplier location.

  • The availability of return shipping is subject to the discretion of supplier.
  • Returned items and packaging must be undamaged and in original working order.
  • Order Only items are identified in the 'Delivery & Returns' section of a product description page.

If a return is possible, the following conditions apply:

• The buyer must cover any restocking fees.
• The buyer must cover the cost of return shipping.

The following additional rules apply to tile products that are order only:

  • There must be at least 100 sqm of stock available from the supplier of the same shade of tile.

Items That Are Non-Refundable

Items that are not refundable or exchangeable fall under the following conditions:

• The item is no longer in stock (this includes the Sydney Home Centre Warehouse or a supplier warehouse) or discontinued.
• The item is custom manufactured or has had customisations made to it.
• Bulk quantity or corporate special order items.
• The item has been used or tested, damaged after purchase, or if you find the same item at a cheaper price somewhere else.

Return Shipping

The Items will need to be returned to our warehouse located at 104 Canterbury Rd, Bankstown 2200, NSW.

All returns must be approved by the office and must be accompanied by an invoice, reason for return and the item code (for an exchange transaction).

One approved a credit will be made to your original method of purchase.

Please contact us if you require further instructions. We recommend sending the returned goods via registered post or courier as we do not accept responsibility for lost/damaged items.

Operating Hours for Customer Returns:

Monday - Friday: 9am-4pm
Saturday: 9am-1:30pm
Sunday: No returns are processed on Sunday.

Location: 104 Canterbury Rd,
Bankstown, 2200, NSW